What do you need today?
1
Order Management
Place new orders and check production status through the ShutterSMART CS system.
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Online Ordering Instructions (PDF)Step-by-step guide to placing orders in the CS system
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How-to Video — Online OrderingVideo walkthrough of the order entry process
2
Quoting & Pricing
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Web Quote ToolCreate fast, accurate consumer quotes directly in your browser
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Download Dealer Quote Tool (Excel)Offline spreadsheet quote tool for dealer use
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Surcharges Sheet (PDF)Current options and surcharge pricing reference
3
Order Forms
All order forms are online fillable PDFs — complete on screen before printing or saving.
4
Repairs, Parts & Remakes
Submit issues per line item with photos. All forms route directly to our order processing team — no manual email required.
Repair / Remake Request
Report damage or quality issues by order line item. Upload photos and describe the problem. Submit directly to Dealer Support.
Complete within 20 days of receipt. Include photos and order / PO number.
Request Replacement Parts
Need a missing hinge, tilt rod, or other part? Submit a parts request with your order number and part details.
Please attach photos of the missing or damaged part with this submission.
Include order number, part type, and quantity needed.
5
Samples & Marketing Materials
Order sample bags, panels, color selectors, frame selectors, and brochures below. All sample bags are rebatable!
Offers and pricing are subject to change without notice.
Download Brochures & Catalog
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Full Product Catalog (PDF)Complete 2025 ShutterSMART catalog
6
Reference Manuals & Warranty
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Window Size Reference Manual (PDF)2026 edition — all product sizing guidelines
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Installation Manual (PDF)Full installation procedures and instructions
7
Training Videos
Seminar Series — Design, Ordering & Pricing
Section 1 — Introduction
Overview of the ShutterSMART dealer program
Section 2 — Order Form Overview
How to read and complete order forms
Section 3 — Designing Part 1
Panel configuration and design basics
Section 4 — Measuring
Accurate window measurement techniques
Section 5 — Designing Part 3
Advanced design options and configurations
Section 6 — Pricing
Understanding dealer pricing and tiers
Section 7 — Arches
Ordering and designing arch-top shutters
Section 8 — Installation
Installation overview and best practices
Installation Series — Step by Step
Introduction
What to expect during installation
Measuring
Precise on-site measurement steps
Frame Assembly
How to assemble the shutter frame
Pre-Drilling
Drilling prep before hanging
Hanging the Frame
Securing the frame to the window opening
Hanging the Panel
Attaching panels to the installed frame
Racking the Shutter
Adjusting for level and square alignment
Outside Mount
Steps for exterior mount installations
Finishing Touches
Final adjustments and quality check
8
Account Setup & Payment
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Account Application (PDF)One-time setup for new accounts — establishes credit line or automatic payment on file
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Update Credit Card Authorization (PDF)Use this form to update your credit card on file for automatic payments