ShutterSmart products are custom made just for you. Each shutter we create is unique and truly one of a kind. To ensure that you have the best experience with ShutterSmart, our brand is sold through a national network of professionally trained Specialists By connecting with one of our Specialists you can ensure the perfect solution is found and the expertise in home measuring and installation services are provided. Connect with one of our verified Specialists here

Our network of verified Specialists would be glad to support you! Connect with one of our Specialists here

We have hundreds of Specialists across the US. Click here and enter your zip/postal code. We’ll show you a list of verified Specialists near you.

Samples and color swatches can be accessed through all of our ShutterSmart Specialists. Start by requesting a consultation with a verified Specialist near you by clicking here.

Due to the custom nature of our window treatments and the vast array of options available, our local verified Specialist can show you sampling and discuss pricing directly with you.

Register your shutters here

Read our Limited Lifetime Warranty

Our shutters are custom made and therefore are not returnable/exchangeable unless defective according to the Limited Lifetime Warranty. Please discuss options with your Specialist who will work with you to determine what the possible solutions are.

While repairs are rarely needed due to the strength and durability of our shutters, should a problem occur we ask that you please contact your original ShutterSmart Specialist, but if that's not an option, contact a ShutterSmart Specialist closest to you by using our Specialist Locator. Repair charges will usually apply and will be assessed by your Specialist.

You will incur charges for shipping, removal and re-installation. Your original Specialist or another authorized Specialist can provide you with a repairs estimate.

To identify your specific shutter please contact your original ShutterSmart Specialist. The easiest way to do that is by searching your location on our Specialist Locator page and finding the Specialist who supported you. If you can’t get in contact with your Specialist, please send support@shuttersmart.com a photo of your shutters and a copy of your receipt. We will guide you from there.

Please visit our Warranty page to see what is and is not covered, or to register your window treatment.

To keep your shutters looking new for years to come we recommend a periodic dusting using a moist towel. For spots that require more attention use a non-abrasive soap and avoid harsh cleaning products. Be sure to clean both sides of your shutters.

There are two options to help you repair your ShutterSmart shutter.   Original Specialist  Your best choice is to contact the Specialist that originally sold you the products. The original Specialist can quickly order a replacement part, help you repair the product, and provide you details of the product warranty. Specialist service fees and shipping charges will apply. Need a phone number? Find the specialist you worked with on our Specialist Locator Don't Know Your Original Specialist  We have a network of dealers who can help. To find one use our Specialist Locator. Specialist service fees and shipping charges will apply.  Please review our Warranty Information page for details regarding what is and is not covered under the ShutterSmart Limited Lifetime Guarantee.

Place all orders online using our easy online ordering system. It will allow you to track your order every step of the way, speed up production time, and cut down on costly errors. Click here to enter a new order.

Find out exactly where your order is by entering your order number on the Status Update page. You can also view the status of all your orders on the My Orders page.

To ensure on time delivery, changes or cancelations cannot be made.

Since all orders are customer made, orders cannot be canceled

If your order arrived damaged due to shipping please notify our Customer Care Center within 5 business days of arrival by completing a Problem Resolution Form on the Damage and Parts page. Be sure to always inspect merchandise upon receipt and record any freight damage on the proof of delivery. In the case of damage, provide pictures to avoid additional charges. Concealed Damage: If the damage was concealed, please take pictures and follow the above steps to notify our Customer Care Center within 5 business days. Noticeable Damage: If there is notable damage to the package upon arrival please request a refusal. You can do this by taking photos, requesting that the driver take photos, and avoid signing off on the proof of delivery. Please don’t allow the shipping company to take the damaged item back. Next, follow the above steps to notify our Customer Care Center within 5 business days.

Please request a remake on the Damages and Parts page within 20 days of receival.

Please request a new part on the Damages and Parts page within 20 days of receival.

Sometimes our shipping providers split up packages to reduce costs during shipping. If you only received part of your order, you can find out where the rest of your order is by entering your order number on the Status Update page. From here, click the link to the affiliated shipping providers site which will show you the status of all the packages in your order. You can also view the status of all your orders on the My Orders page.

Our online payment system is quick and easy to use. Simply navigate to the payment page and click “pay now”. From there simply follow the prompts to enter your card information and click submit. Paying has never been so easy!

For a quick and seamless payment we recommend using our convenient online payment system which accepts cards. Otherwise, you can send your check by fax using our check by fax form

You can check your terms by navigating to the My Orders page and clicking “View”. We also send you an email when your payment is due and reminder if your account is late on a payment.

Read our Limited Lifetime Warranty