General

• What is the difference between polyresin, polyclad, and composite?

  These are different materials used to build our shutters and each comes with their own set of benefits. Polyresin is a durable vinyl plastic used in our AllView shutters. Polyclad is a mix of wood and polyresin and used in our ShutterSMART line of shutters. The inside of the shutter is hardwood which is inserted into a polyresin sleeve. Composite is High Density Fiber and means we cut up wood into tiny pieces and compress those fibers together to make an even stronger form of wood. Instead of coating these shutters in paint, we complete them with a poly coating for added durability and longevity.

• What is "UV protection"?

  All our shutters protect against damaging ultraviolet radiation that enter your home through your windows. By installing shutters, you can protect your flooring, walls, and furniture from fading and damaging over time.

• What happens if my shutters reduce in quality over time?

  Our shutters come with a Limited Lifetime Warranty. Be sure to register your shutters for warranty upon installation.

• Are ShutterSmart’s shutters safe for children and pets?

  All of our window treatments are designed with safety in mind—a responsibility we take very seriously. We use the guidelines set by the Window Covering Safety Council to design our shutters.

• Are ShutterSmart’s shutters good for the environment?

  Yes! Our poly shutters don’t give off Volatile Organic Compounds (VOC’s) that most painted and stain shutters give off.

• How do shutters reduce my energy bills?

  Did you know shutters can reduce your energy bill by 30%? Now you do! Our Thermocore Technology acts as a natural insulator, letting your thermostat take a few days off. Plus, the insulation is a great way to reduce unwanted noise.

• What is Thermocore Technology?

  Our Thermocore technology acts as a natural insulator, creating a natural barrier for air and noise control.

• I went into a local dealer and they don’t have your product, what do I do?

  If your current dealer doesn’t carry a ShutterSmart product consider searching our list of verified ShutterSmart Specialists and find one near you on our Specialist Locator page.

  You can also direct the dealer to reach out to us to become a ShutterSmart Specialist via www.shutersmart.com

Next Steps

• How do I purchase shutters?

  ShutterSMART products are custom made just for you. Each shutter we create is unique and truly one of a kind. To ensure that you have the best experience with ShutterSMART, please sign up for a free virtual consultation. One of our specialists will walk you through our shutter options and work with you on next steps.

• How can I get a consultation?

  Please sign up for a free virtual consultation on our website.

• How do I find a ShutterSmart Specialist in my area?

  We have hundreds of Specialists across the US. Click here and enter your zip/postal code. We’ll show you a list of verified Specialists near you.

• Where can I get samples and color swatches?

  Samples and color swatches can be accessed through all of our ShutterSMART Showcase dealers. Start by requesting a consultation on our website by clicking here.

• How can I get a quote?

  Due to the custom nature of our window treatments and the vast array of options available, a local Showcase Dealer can show you samples and discuss pricing directly with you.

• How do shutters reduce my energy bills?

  Did you know shutters can reduce your energy bill by 30%? Now you do! Our Thermocore Technology acts as a natural insulator, letting your thermostat take a few days off. Plus, the insulation is a great way to reduce unwanted noise.

• What is Thermocore Technology?

  Our Thermocore technology acts as a natural insulator, creating a natural barrier for air and noise control.

Post-Sale Support

• How do I register my new shutters for warranty?

  Register your shutters here

• Where can I learn more about your warranty?

  Read our Limited Lifetime Warranty

• What is your exchange policy?

  Our shutters are custom made and therefore are not returnable/exchangeable unless defective according to the Limited Lifetime Warranty. Please discuss options with your dealer who will work with you to determine what the possible solutions are.

• How do I repair my shutter?

  While repairs are rarely needed due to the strength and durability of our shutters, should a problem occur we ask that you please contact your original ShutterSmart Specialist, but if that’s not an option, contact a ShutterSmart Specialist closest to you by using our Specialist Locator. Repair charges will usually apply and will be assessed by your Specialist.

• Will I be charged for window treatment repairs?

  You will incur charges for shipping, removal and re-installation. Your original Specialist or another authorized Specialist can provide you with a repairs estimate.

• How can I find out what type of shutter I have?

  To identify your specific shutter please contact your original ShutterSmart Specialist. The easiest way to do that is by searching your location on our Specialist Locator page and finding the Specialist who supported you.

  If you can’t get in contact with your Specialist, please send support@shuttersmart.com a photo of your shutters and a copy of your receipt. We will guide you from there.

• How can I see what my warranty covers?

  Please visit our Warranty page to see what is and is not covered, or to register your window treatment.

• How do I care for my shutters?

  To keep your shutters looking new for years to come we recommend a periodic dusting using a moist towel. For spots that require more attention use a non-abrasive soap and avoid harsh cleaning products. Be sure to clean both sides of your shutters.

• How do I replace a part?

  There are two options to help you repair your ShutterSmart shutter.

  Original Specialis
  Your best choice is to contact the Specialist that originally sold you the products. The original Specialist can quickly order a replacement part, help you repair the product, and provide you details of the product warranty. Specialist service fees and shipping charges will apply. Need a phone number? Find the specialist you worked with on our Specialist Locator

  Don’t Know Your Original Specialist
  We have a network of dealers who can help. To find one use our Specialist Locator. Specialist service fees and shipping charges will apply.

  Please review our Warranty Information page for details regarding what is and is not covered under the ShutterSmart Limited Lifetime Guarantee.

• How can I learn more about your shutter line?

  Thank you for your interest in ShutterSmart! We are thrilled to grow your sales with our standout shutters delivered to you in weeks. Submit an information request to fill out this information request and we will reach out to you directly.

• Does ShutterSmart sell directly to homeowners?

  We sell to a nationwide group of dealers, retailers, fabricators, and online distributors. We do not directly serve homeowners.

• How can I get samples of your shutters?

  Please email info@shuttersmart.com to request a sample bag. A sample bag includes a sample of our complete shutter line, color swatches, frame styles, and hinge samples.

• How can I get your pricing sheet?

  Submit an information request and we will reach out directly to you.

• What is Thermocore Technology?

  Our Thermocore technology acts as a natural insulator, creating a natural barrier for air and noise control.

• Are ShutterSmart’s shutters safe for children and pets?

  All of our window treatments are designed with safety in mind—a responsibility we take very seriously. We use the guidelines set by the Window Covering Safety Council to design our shutters.

• How do shutters reduce my energy bills?

  Did you know shutters can reduce your energy bill by 30%? Now you do! Our Thermocore technology acts as a natural insulator, letting your thermostat take a few days off. Plus the insulation is a great way to reduce unwanted noise.

General

• How can I request more samples?

  Please email your ShutterSmart Sales Representative or info@shuttersmart.com to request more samples

• What is your exchange policy?

  Our shutters are custom made and therefore are not returnable/exchangeable unless defective according to the Limited Lifetime Warranty.

• How much do you charge for shipping?

  We charge a freight constant per order depending on which region of the country we are shipping to.

Open Orders

• How can I place an order?

  Place all orders online using our easy online ordering system. It will allow you to track your order every step of the way, speed up production time, and cut down on costly errors. Click here to enter a new order.

• Where is my order?

  Find out exactly where your order is by entering your order number on the Status Update page. You can also view the status of all your orders on the My Orders page.

• How can I request a change to my order after I submit it?

  To ensure on time delivery, changes or cancelations cannot be made.

• Can I cancel my order?

  Since all orders are customer made, orders cannot be canceled

Missing Parts & Damages

• How do I report damage due to shipping?

  If your order arrived damaged due to shipping please notify our Customer Care Center within 5 business days of arrival by completing a Problem Resolution Form on the Damage and Parts page. Be sure to always inspect merchandise upon receipt and record any freight damage on the proof of delivery. In the case of damage, provide pictures to avoid additional charges.

  Concealed Damage:
  If the damage was concealed, please take pictures and follow the above steps to notify our Customer Care Center within 5 business days.

  Noticeable Damage:
  If there is notable damage to the package upon arrival please request a refusal. You can do this by taking photos, requesting that the driver take photos, and avoid signing off on the proof of delivery. Please don’t allow the shipping company to take the damaged item back. Next, follow the above steps to notify our Customer Care Center within 5 business days.

• How do I request a remake for a damaged order?

  Please request a remake on the Damages and Parts page within 20 days of receival.

• How do I request a new part?

  Please request a new part on the Damages and Parts page within 20 days of receival.

• Where is the rest of my order?

  Sometimes our shipping providers split up packages to reduce costs during shipping. If you only received part of your order, you can find out where the rest of your order is by entering your order number on the Status Update page. From here, click the link to the affiliated shipping providers site which will show you the status of all the packages in your order. You can also view the status of all your orders on the My Orders page.

Billing

• How does the online payment portal work?

  Our online payment system is quick and easy to use. Simply navigate to the payment page and click “pay now”. From there simply follow the prompts to enter your card information and click submit. Paying has never been so easy!

• Can I pay via check?

  For a quick and seamless payment we recommend using our convenient online payment system which accepts cards. Otherwise, you can send your check by fax using our check by fax form

• When is my payment due?

  You can check your terms by navigating to the My Orders page and clicking “View”. We also send you an email when your payment is due and reminder if your account is late on a payment.

Warranty

• What does the Warranty cover?

  Read our Limited Lifetime Warranty